Shipping and Delivery
When will I receive my Stanley?
We ship orders Monday through Friday, excluding holidays.
UPS Ground – delivered in 5-7 business days.
These are estimated delivery times and commence from the date of dispatch. There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.
How do I track my order?
Do you offer shipping outside of Canada and Canadian Territories?
Can you combine orders so I don’t have to pay for extra shipping fees?
Do you offer expedited shipping options?
Returns and Refunds
What should I do if I received the wrong product?
We will shoulder the cost of all return shipping fees . After we receive your item(s) in our fulfillment center, our team will inspect it, and a refund will be processed.
If your item(s) have been purchased directly from the Stanley website within the last (30) days, we can process a return label for you. We accept returns of items purchased from the Stanley website within (30) days for a refund minus any shipping fees. Returned items must be unused, undamaged, and returned in their original packaging. We will not accept returns for customized products or items purchased outside of the Stanley website.
What should I do if I received a damaged item?
How can I report an issue with my order?
Can I return my Stanley?
How do I cancel my order?
What is Stanley’s refund policy?
Warranty and Replacement
How do I submit a product warranty claim?
Stanley products when purchased through Authorized Stanley Resellers, are warranted to be free from any defect in workmanship or materials and to be thermally efficient, provided they are used according to the instructions. This warranty does not cover component parts, cosmetic defects, or malfunction due to alteration or accident. For more information regarding proper use, please see the care and use instructions that were provided with your product.
1) Stanley Lifetime Warranty Eligibility
2) How long does a Warranty claim take to process?
Where do I find my product info?
Where can I find replacement parts?
What is covered under warranty?
What is NOT covered under warranty?
What does lifetime warranty mean?
What if my product issue is covered by warranty?
How do I submit a warranty claim?
Is there a lifetime warranty on my Stanley drinkware?
Product Information
What type of stainless steel is used?
All Stanley items comply with Prop 65 and FDA requirements. Also, all contact surfaces are guaranteed to be safe and BPA-Free. The steel we use is 18/8, or grade 304, otherwise known as food-grade stainless steel. Like all of our products, our stainless-steel items must pass rigorous health and safety tests before making them available to the public.
What’s with the #7 at the bottom of my Stanley?
What plastic is used in my bottle stopper?
How do I keep cold items cold and hot items hot in my Stanley?
What brush should I use on stainless steel?
What if my Stanley starts to stain or smell?
How do I remove rust from my Stanley?
How do I clean gaskets?
Can I put milk or dairy in my Stanley drinkware?
Can I put dry ice in my Stanley?
Is it safe to put my Stanley in the dishwasher?
Can I put my Stanley in the freezer?
Does my Stanley have lead in it?
Why are Quenchers out of stock?
Will limited-edition colors come back in stock?
How do I clean Stanley camping cookware?
What products are best for making coffee while camping?
What are some go-to camping meals I can easily make with my cookware?
How do I clean my cooler or jug?
Will my Stanley cooler also keep items hot?
How long will my Stanley food jar keep items hot or cold?
Which Stanley lunch box is for me?
Customization
Can I customize my order outside of the United States?
Customization of products on stanley1913.com is currently only available in the United States.
When will I receive my customized Stanley?
Can I return my customized Stanley item?
Will my customized products be shipped with my non-customized items in my order?
What if the item(s) received is damaged in shipping?
Can I choose where my customized design appears on my Stanley product?
How much does it cost to customize my Stanley?
What can I engrave on my Stanley?
What products are eligible for customization?
Can I customize a Quencher?
Can I upload my own graphic(s)?
What if my custom design isn’t correct?
What colors are available for customization?
Are discounts available for large Stanley Create orders?
Can I review my customization before it gets printed?
Can Stanley create a unique design for me from scratch?
Can I customize my Stanley with multiple designs?
Can I edit my customization after I place the order?
Account Management
How do I update my account details?
To update your account info online, click this link and enter your username and password. Once logged in, click the profile icon located on the upper right corner of the screen and select “Account Details.”
How do I create a Stanley account?
How can I reset my password?
Do you offer a birthday gift?
I can’t log into my account! What do I do?
General Questions
How can I check when an item will be back in stock?
The best way to get notified about upcoming product availability is to sign up for notifications via “Notify Me” alerts on the product page. Once that product is available you will receive an email letting you know. You can also check with local dealers in your area.
Can I collaborate with Stanley?
How can I stay in the know about promos?
How can I become a Stanley wholesaler?
Does Stanley offer donations or sponsorships?
How do I join the Stanley team?
Contact Us
How do I reach Stanley Care?
You can reach us at: https://www.stanley1913.com/pages/contact
Stanley Care Line: 1-800-251-4535 (Monday – Friday 6AM to 4PM PT)
Where are Stanley offices located?
How do I submit a help request?
What kind of images and information do I need to include to submit a claim?